NAHQ CPHQ Practice Exam

The most effective strategy for managing resistance to change in a healthcare organization is providing education and training. This approach helps staff understand the rationale behind the changes, equipping them with the necessary skills and knowledge to adapt. When employees are well-informed and trained, they are more likely to feel confident and competent in their roles, reducing anxiety associated with change.

Providing education fosters a supportive environment where staff can express concerns and ask questions, facilitating open dialogue about the changes. This proactive communication can promote buy-in and engagement from staff members, making them more likely to embrace the new initiatives being implemented.

In contrast, enforcing strict compliance measures and isolating dissenting staff members can create a culture of fear and resistance, leading to more significant pushback against the changes. Reducing communication about changes can lead to misinformation or confusion, further fueling resistance and undermining the effectiveness of any new initiatives. Ultimately, a focus on education and training not only addresses resistance but also builds a foundation for continual improvement and collaboration within the organization.