NAHQ CPHQ Practice Exam

The concept of "patient-centered care" is fundamentally about understanding and addressing the unique needs and preferences of each patient in the context of their healthcare. This approach emphasizes the importance of involving patients in their own care decisions, recognizing their individual values, and tailoring treatments to align with their preferences, thus promoting patient engagement and satisfaction.

By placing the patient at the center of care delivery, organizations can improve overall quality outcomes. Patient-centered care has been linked to better health outcomes, increased patient satisfaction, and improved adherence to treatment plans, all of which contribute to a higher quality of care. When care is aligned with patients’ needs and preferences, it leads to more effective and meaningful interactions, which are essential elements of quality healthcare.

Conversely, focusing solely on reducing costs, limiting family involvement, or prioritizing efficiency at the expense of patient satisfaction do not align with the principles of patient-centered care and ultimately undermine the quality of care delivered.