NAHQ CPHQ Practice Exam

A Quality Council has chartered a performance improvement team to reduce medication errors but progress has been slow. What is the most important factor to assess?

1. Composition of the team

2. Frequency of team meetings

3. Number of medication errors since team was chartered

4. Team members' ability to interpret graphs

The correct answer is: Composition of the team

The most important factor to assess in this scenario is the composition of the team. The effectiveness of a performance improvement team heavily relies on having the right individuals with the necessary skills, knowledge, and expertise to address the issue at hand. The composition of the team can significantly impact the team's ability to generate ideas, implement solutions, and drive progress towards reducing medication errors. While the frequency of team meetings, the number of medication errors since the team was chartered, and the team members' ability to interpret graphs may also be important factors to consider, the composition of the team stands out as the most crucial aspect to evaluate in this situation. The skills and experience of team members, as well as their ability to collaborate and communicate effectively, are essential for overcoming challenges and achieving the goals set by the Quality Council.