NAHQ CPHQ Practice Exam

An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of x-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

1. Administrative representatives from both facilities

2. Clerical, clinical, and administrative staff from both facilities

3. Primary care physician, clinic nurse, and clinic administrator

4. Radiologist, primary care physician, and clinic medical records

The correct answer is: Administrative representatives from both facilities

Involving administrative representatives from both facilities is the most appropriate choice when trying to improve the process of x-ray report turnaround time between an ambulatory/outpatient care facility and a local hospital. Administrative representatives can provide insights into the overall workflow, operational policies, and collaboration strategies between the facilities, which are crucial in streamlining the process and addressing any administrative barriers that may affect the timely delivery of the x-ray reports. Options B, C, and D include specific roles or departments from the facilities, but focusing solely on these groups may overlook the administrative aspects that could be contributing to the delays in report turnaround time. The involvement of administrative representatives ensures a comprehensive perspective and enables the team to implement effective solutions that take into account the administrative procedures and requirements of both facilities.