NAHQ CPHQ Practice Exam

In a performance improvement training program, what is the most likely cause for lack of improvement?

1. Employees practice what they are trained to do

2. Facilitator did not prepare agenda materials

3. Organizational systems are inhibiting changes

4. Staff members thought the program was too long

The correct answer is: Employees practice what they are trained to do

In a performance improvement training program, the most likely cause for a lack of improvement is if employees practice what they are trained to do. This scenario suggests that even though employees are receiving training, they might not be implementing the newly learned practices or behaviors in their actual work. This lack of application can result in inadequate improvement outcomes despite the training efforts. Options B, C, and D are less likely to be the primary cause of the lack of improvement. While a facilitator not preparing agenda materials, organizational systems inhibiting changes, or staff members perceiving the program as too long could potentially impact the training program, they are not as directly linked to the lack of improvement as the employees' failure to practice what they were trained to do.