NAHQ CPHQ Practice Exam

The best approach for training staff about quality and patient safety is to

1. conduct multidisciplinary interactive sessions consistent with adult-learning principles

2. develop posters and brochures that explain key quality concepts and place them strategically throughout the workplace

3. have the CEO meet with each department to explain the department's role in quality and safety

4. require staff to complete mandatory online training at convenient times

The correct answer is: conduct multidisciplinary interactive sessions consistent with adult-learning principles

The best approach for training staff about quality and patient safety is to conduct multidisciplinary interactive sessions consistent with adult-learning principles. This method allows for active engagement from staff members, promotes discussion and collaboration among different departments, and aligns with the principles of adult learning, which emphasize the importance of relevant and interactive learning experiences. This approach is more effective than simply providing informational materials like posters and brochures (option B), meeting individually with the CEO for each department (option C), or mandating online training at specific times (option D). Conducting interactive sessions ensures that staff members are actively involved in the learning process and can better retain and apply the quality and patient safety concepts discussed during the training.