NAHQ CPHQ Practice Exam

When developing department-specific performance measures and indicators, the quality manager as a consultant should

1. conduct a literature search and select quality indicators

2. ensure that the numerator and denominator are clearly defined

3. prioritize the quality indicators for selection by the department leader

4. review the mission statement and seek physician input

The correct answer is: conduct a literature search and select quality indicators

When developing department-specific performance measures and indicators, the quality manager as a consultant should conduct a literature search and select quality indicators because this action ensures that the measures chosen are evidence-based and align with best practices in the field. By conducting a literature search, the quality manager can identify established indicators that have been utilized successfully in similar settings, leading to a more efficient and effective measurement process. Options B, C, and D also play important roles in the development of performance measures and indicators. Ensuring that the numerator and denominator are clearly defined (Option B) is crucial for the accurate calculation and interpretation of the measures. Prioritizing the quality indicators for selection by the department leader (Option C) involves engaging stakeholders in the process and considering organizational goals and priorities. Reviewing the mission statement and seeking physician input (Option D) helps ensure that the selected indicators are aligned with the organization's values and are relevant to clinical practice.