NAHQ CPHQ Practice Exam

When introducing continuous quality improvement (CQI) into an organization, a chief executive officer must first

1. Educate supervisors in CQI principles

2. Obtain funding from the governing body

3. Reach consensus with the staff

4. Assess the organization's readiness for change

The correct answer is: Educate supervisors in CQI principles

When introducing continuous quality improvement (CQI) into an organization, the chief executive officer must first educate supervisors in CQI principles. This is crucial because supervisors often play a key role in implementing changes within the organization and ensuring that CQI principles are effectively integrated into daily operations. By educating supervisors on CQI principles, the CEO sets the foundation for a successful implementation of CQI initiatives throughout the organization. Options B, C, and D are not the correct first step when introducing CQI. While obtaining funding, reaching consensus with staff, and assessing the organization's readiness for change are important steps in the CQI process, educating supervisors in CQI principles takes precedence as it lays the groundwork for successful implementation and sustainability of CQI initiatives.