NAHQ CPHQ Practice Exam

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Which of the following is the best way to determine if a quality improvement initiative is successful?

Compare outcomes with pre-established goals
Conduct an employee survey
Present findings to the Quality Council
Survey patients and customers

The correct answer is: Compare outcomes with pre-established goals

Comparing outcomes with pre-established goals is considered the best way to determine if a quality improvement initiative is successful. By setting clear and measurable goals at the beginning of the initiative, it becomes easier to track progress and evaluate the effectiveness of the improvements made. This method allows for an objective assessment of whether the initiative has achieved its intended outcomes. The other options - conducting an employee survey, presenting findings to the Quality Council, and surveying patients and customers - may provide valuable insights and feedback, but they may not be as effective or objective in determining the overall success of the quality improvement initiative compared to directly comparing outcomes with pre-established goals.